Terms and Conditions

By placing an order through this website you will be agreeing unconditionally to the terms and conditions of use.

On receipt of your order, a notification by electronic mail will be sent to you..
We reserve the right not to process your order and accordingly we will notify you by electronic mail if this is the case.

Please note that while we guarantee to send you a notification of every valid order we receive from you, you will understand that we cannot equally guarantee that the notification we send to you will be received by you.

Goods

All items are subject to availability. There may be a delay in dispatching your order if any item is out of stock. Most orders are dispatched within 24 hours but orders may be dispatched up to 7 days after receipt. You would be notified and given the opportunity to amend or cancel your order, if expected dispatch exceeds this period.

Orders for photographic prints and other products made to order from our library of images will be scheduled for production and delivery as soon as is possible after receipt of your order. In most cases this will be between 7-21 days.

If the item is required urgently or for a special occasion (birthday, anniversary etc) please let us know by email or telephone and we will make every effort to meet the deadline, however cannot guarantee to do so.

Privacy Policy

We take your privacy very seriously. We will collate the information which you give us in the order form to provide you with our on-line ordering service. By giving us this information, you consent to our use of it in order to process your order and inform you about its progress.

We will not under any circumstance sell, transfer or disseminate this personal information gathered on any of our web sites to any other entity.

Any personal information passed onto us by you, will only be held on file while your order is being processed. Once your order is complete, we will destroy any personal info, retaining only information relating to the details of your order and the amounts paid (for accounting purposes).

Credit Card Payments

We accept online credit / debit card payments securely via Romancart and Paypal systems.
When you have finished making your purchases and have filled in your delivery details you will proceed to a secure online payment page where you will be asked for your payment details (e.g. credit card number).

This secure online payment page is hosted on a SECURE SERVER RC4 128 bit High-grade Encryption. This ensures that all your payment details are securely encrypted for your safety.

We do not store your credit card information. For orders made directly from the website we do not have access to your credit card information and it is not stored by us. If you order by telephone we will enter your card details directly to a Virtual Terminal via a secure SSL connection.

Postage Rates

We use a weight based system for postage and packing largely based on the available services from the Royal Mail.
Carriage is automatically calculated in the shopping 'basket' or 'trolley' and you are able to see total carriage costs before buying and choose your location and available services on the shopping basket page.

The default carriage system is for delivery to UK addresses by First Class Mail.
Minimum costs are £1.50 for orders to UK addresses, £1.50 to Europe and £2.00 for the rest of the world.

The complete schedule of carriage costs is available.

We reserve the right to refuse an order if we consider we are unable to complete delivery at a reasonable cost.

Returns

You have the right to cancel within seven days of your purchase, or within seven days of receipt of the goods (whichever is the longest). If you do cancel your order, you will have your payment returned after the receipt of the goods and on condition that these are undamaged and suitable for resale.

In the case of Old Picture Postcards, Photographs and other secondhand items. We will give a full refund if the item or it's condition has been incorrectly described.

Photographic prints and other products made to order from our library of images are bespoke goods and as such cannot be accepted for refund unless clearly defective or unsuitable for the purpose described.

If you require more details please contact us.